Tirio Reasonable Adjustments Policy

 

Purpose of this Policy

 

Tirio is committed to delivering inclusive, accessible first aid training. This policy explains how we provide reasonable adjustments to support candidates with disabilities, health conditions, learning differences, or other needs, while maintaining the required safety and competency standards.ScopeThis policy covers all candidates, staff, trainers, and assessors involved in delivering or assessing first aid training (EFAW, FAW, Paediatric First Aid, CPR/AED and related qualifications). It complies with the Equality Act 2010 and HSE guidance.

 

What Are Reasonable Adjustments?

 

Reasonable adjustments are measures that reduce barriers for candidates with additional needs and allow fair access to learning and assessment. Adjustments:

 

-Must not change qualification outcomes

-Must not compromise safety or assessment integrity

-Should be proportionate and meet the candidate’s needs

 

Examples of Reasonable Adjustments

 

The following examples illustrate the types of support that may be provided. This list is not exhaustive.

 

Communication and Learning Needs

 

For candidates with dyslexia, ADHD, autism, or communication difficulties:

 

-Extra time for written tasks or assessments

-Allowing oral answers instead of written responses

-Providing printed materials on coloured paper

-Using simplified, plain-language instructions

-Breaking tasks into smaller steps

-Allowing the use of a reader or scribe

-Providing pre-course materials in advance

 

Physical or Mobility Needs

 

For candidates with mobility impairments, joint issues, chronic pain, pregnancy, or temporary injuries:

 

-Providing suitable seating or rest breaks

-Adjusting manikin height (e.g., placing it on a table where permitted - not for assessment - see below)

-Allowing extra time for practical demonstrations

-Allowing the candidate to perform practical tasks with adapted positioning (where competency is still met)

-Providing accessible venues (ramps, lifts, accessible toilets)

-Allocating additional space for mobility aids

 

Sensory Impairments

 

For candidates who are deaf, hard of hearing, blind, or visually impaired:

 

-Providing visual content in large print or digital formats

-Allowing candidates to sit closer to the trainer

-Using subtitles or transcripts for video content

-Allowing communication support to accompany the candidate (BSL interpreter, lip-reader support)

-Describing visual demonstrations verbally

-Allowing tactile exploration of equipment (e.g., AED pads, manikins)

 

Mental Health Conditions

 

For candidates with anxiety, PTSD, panic disorders, or similar:

 

-Allowing short movement or rest breaks

-Providing a quieter area for written assessments

-Allowing candidates to observe CPR demonstrations before attempting

-Avoiding unnecessary pressure during assessments

-Allowing seating near exits

 

Medical Conditions

 

For candidates with diabetes, asthma, epilepsy, fatigue conditions, etc.:

 

-Allowing snacks or medication during the session

-Permitting additional breaks

-Adjusting assessment timings around medical needs

-Seating the candidate in a comfortable or safe location

 

Other Adjustments

 

-Flexibility with start/finish times (where possible)

-Allowing online delivery for theoretical elements where permitted

-Providing additional demonstrations of techniques

-Allowing a support worker to attend (if they do not assist with assessed tasks)

 

What Adjustments Cannot Be Made

 

Some tasks cannot be modified because they are safety-critical or essential for competency in the workplace. Examples include:

 

-Performing effective CPR on a manikin on the floor.

-Demonstrating AED use correctly

-Placing a casualty in the recovery position

-Dealing with wounds and bleeding.

 

If a candidate cannot perform mandatory practical skills, they may still receive a certificate of attendance but may not be eligible for a qualification requiring proof of physical competence. See Annex A for further details.

 

Requesting Reasonable Adjustments

 

Learners should request adjustments as early as possible (ideally at booking). Requests can be made via email, phone, or the booking form. Evidence is only requested where required by an awarding body.

 

Decision Process

 

-Request received

-Review by training manager or lead instructor

-Adjustments agreed and confirmed

-Trainers briefed confidentially

 

If an adjustment is not possible, we will clearly explain why and offer alternative options where appropriate.

 

Confidentiality & Data Protection

 

All personal information is handled in line with UK GDPR and the Data Protection Act 2018. Only relevant staff are informed of necessary adjustments.

 

Responsibilities

 

Learners

 

-Communicate needs early

-Provide relevant information if requested

 

Trainers/Assessors

 

-Apply adjustments consistently

-Maintain assessment standards

-Treat candidates with dignity

-Ensure inclusive practices

-Provide staff training

-Review this policy annually

 

Appeals

 

Learners may appeal adjustment decisions through our Complaints and Appeals Procedure.

 

Review

 

This policy is reviewed annually or sooner if legislation or awarding body requirements change.