Looking for COVID-19 Postponement Vouchers T&Cs​ - See here.




1.1 The term 'Tirio' or 'us' or 'we' refers to the company, Tirio Cyf whose registered office is 19 Denbigh St, LLANRWST, Conwy, LL260LL. Our company is registered in Wales and its registration number is 10478549. 


1.2 The term 'you' or ‘client(s)’ refers to the person, persons, organisation or company booking persons onto or taking part in a activity or activity provided by Tirio. 


1.3 The Term ‘Activity’ refers to any booking, activity, activity or event provided by Tirio Cyf. 




2.1 Activity places are reserved by Tirio upon receipt of a completed booking form and deposit / full payment / purchase order request. Upon the clearance of payment your place will be reserved and we will confirm this to you via email.


2.2 Places on an activity can only be reserved by means of booking form and accompanying non-refundable deposit of at least 50% of total fee (outside of 30 days of the commencement date) or 100% of total fee (inside of 30 days of the commencement date) of the total activity fees.


2.3 Payment methods:


              A. Cheques can be made payable to “Tirio Cyf”.  (Not accepted for Vouchers)

              B. Electronic banking transfers (BACS). Please contact us to request the relevant information.

              C. Cash payments are accepted.

              D. Paypal Payments are accepted. Please contact us for details.


2.4 Once a completed booking form has been accepted in writing by Tirio all the persons named on the booking form ("the client(s)") will have entered a binding contract on the basis of these terms & conditions and shall be liable for the full activity fee.


2.5 The balance of the activity fee is payable a minimum 30 days prior to the commencement of the activity. In the event that the balance is not paid, Tirio will have the discretion to treat the booking as cancelled by the client.


2.6 The whole activity fee is required to reserve a place for any booking made within 30 days of the commencement of the activity date.


2.7 Vouchers. Vouchers will be sent to the stated recipient upon us receiving the completed voucher booking form and receipt of full payment. A confirmation email will be sent to the address supplied by the purchaser.   Please ensure that you carefully read the Voucher Information and Conditions that we will send to you prior to making any payment.


              A.  Vouchers are valid for 1 year from the date of issue.

              B.  Vouchers are only valid for the named individual supplied by you upon purchase.

              C.  Vouchers may be used as deposit or full-payment towards any of our scheduled activities, subject to the individual meeting the                       Booking Conditions.

              D.  As all under 18s must be accompanied by their parent or legal guardian, vouchers cannot be purchased for individuals under 18                       years of age. See Para 9.4. Please contact us to discuss. 

              E.  Recipients of vouchers must meet the minimum requirements stated in the Booking Information and Conditions.

              F.  Vouchers will entitle the recipient to book onto one of our scheduled activities, these will be published on our website.

2.8 Cancellation and Refunds of Vouchers.  Vouchers are non-refundable.

2.9 As well as the conditions stated in para 2.7 - 2.8, Paras 3.1 - 4.5 also apply. 


3.1 All cancellations must be made in writing.

3.2 In the event that you cancel, you will be charged the following cancellation fees:

Cancellation more than 30 days prior to the start of the activity = Loss of deposit

Cancellation between 14-30 days prior to the start of the activity = 50% of total activity cost

Cancellation less than 14 days prior to the start of the activity = 100% total activity cost


3.3 Postponing an activity will be treated as a cancellation and a separate booking.




4.1 Whilst every attempt is made to ensure that advertised activities actually run, Tirio will notify the client of cancellation as soon as it is practicable and where we have reasonable grounds to believe that cancellation is necessary due to dangerous and/or unsuitable conditions for the activity.


4.2 Tirio shall notify the client of likely cancellation as soon as reasonably practicable prior to the start of the activity. And we shall notify the client of any actual cancellation, where for whatever reason, numbers do not meet the workable minimum for the effective running of the activity.


4.3 In the event of cancellation by us, clients will be offered the choice of the following options:


             A. Full refund of the activity fee paid. Not including cancellation due to weather – see      4.5.


             B. Another activity on different dates.


4.4  Tirio reserves the right to remove a client from or refuse to accept a client on, an activity due to:


            A.  Any client who, in the opinion of Tirio Staff, is incapable or unable to meet the physical or mental demands of any activity. 


            B.  A client failing to declare any relevant medical information. 


            C.  A client who, in the opinion of Tirio Staff, appears to be under the influence of alcohol or drugs. 

            D.  Any client who, in the opinion of Tirio Staff, acts in any such manner as to endanger him/herself or any other person. 


            E. Any client who, in the opinion of Tirio Staff, behaves in a way that is threatening or abusive to any other person, including public, Tirio            staff or other clients.


            F.  Any client who, in the opinion of Tirio Staff does not possess the required equipment, as stated in the relevant Booking Information                 and Pack Up. Or whose equipment is not of a suitable quality or design to meet the needs of the activity.


In such circumstances: The client will not be entitled to a refund, Tirio will not be liable for any losses resulting from this decision, Tirio and its Staff will cease to be responsible in any way for the client once they have been informed of their removal from or refusal to accept a client on, the activity.

4.5 In circumstances where cancellation may be necessary because of, but not limited to, high winds, high water levels or other weather conditions that may mean the activity is deemed unsafe. In these instances and where no activity has taken place, we will refund 25% of each cancelled day/s. It is rare that conditions are so bad that an alternative or modified itinerary cannot be completed. 




4.6 Tirio shall have no liability whatsoever if prevented from delivering the contract or any of our other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of Tirio including but not limited to: Invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather, incidents with energy supplies, act(s) of God, war and terrorism.




5.1 All activities delivered by Tirio take place in areas that are not without inherent risk. We make every effort to minimize risks to our clients. Should any risk remain, we will then advise the safest way to proceed. All clients must follow staff recommendations.


5.2 All risk cannot be removed entirely; therefore any clients booking with Tirio must accept these risks as part of their chosen activity.


5.3 Tirio will only accept liability for injury to a client where negligence on our part is proven.


5.4 It is recommended all clients obtain their own insurance to cover any accident or injury that may occur.

5.5 Tirio gives no guarantee or warranty as to the state or condition of properties of the landowners. We will not be liable for any act, neglect or default on the part of the landowners or any other person, or breakdown of any properties, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the customer or any other person may suffer or incur.


5.6 Tirio, its staff nor any landowner will not be under any liability whatsoever, for any injury, inconvenience, damage or loss that any client or their dependant may suffer in the visited areas or whilst on adjoining land, how so ever caused.

5.7 Tirio reserves the right to refuse admittance to activities and/or accommodation either on its own account or on behalf of the owners of the property or accommodation. In such cases all liability of Tirio and of the owners shall cease.




6.1 Any losses or damage to equipment supplied by Tirio or to property, caused by the actions of an individual or group member, will be invoiced to the person or organisation booking activities on that individual or groups member’s behalf.


6.2 Clients using their own equipment on any activity do so entirely at their own risk. It is recommended that individuals or groups using their own equipment ensure that this is adequately insured and appropriate prior to the commencement of the activity.


6.3 Tirio cannot be held responsible for loss or damage to personal property whilst attending our activities. Personal insurance is again recommended to cover such circumstances.




7.1 Tirio recognises the need to ensure the welfare and safety of all people. Whilst taking part in an activity, Tirio or their staff may photograph participants. Tirio may use these images for promotion. If this is not acceptable please contact us. Your wishes will be respected. Please see our privacy policy for more details.



8.1 Tirio limits its liability to the maximum extent permitted by law as follows;


Tirio shall have no liability for any loss or damage suffered by the client or any other person:


                  A.  As a consequence of any defect in any product caused by abnormal conditions of storage, treatment or handling or any                                   negligence or wrongful act on the part of the client or its employees or agents.


                  B.  For any claim arising on an invoice issued more than 3 months before the date upon which Tirio receives such claim.


                  C.  Any failure by Tirio to perform any part of its obligations in these terms and conditions caused by circumstances beyond its                               reasonable control.


8.2 Tirio’s liability in respect of death or personal injury caused by Tirio’s negligence shall not be limited.



9.1   Clients will be required to complete a medical declaration at the beginning of their activity.  Certain medical conditions may preclude a client from participating in any activity or may require a letter from the client’s physician to confirm the client’s suitability to participate.


9.2   Tirio will include a list of medical questions and a clear description of the activity (including its physical requirements and risks) in the initial booking information. Before making the booking all persons wishing to participate should read the medical questions and activity description to ensure they are suitable to take part.  Any queries regarding suitability should be addressed to Tirio by phone on the number provided. 


9.3  If you fail to declare accurately any medical condition or are unable, in the opinion of Tirio Staff, to complete the activity you will not be entitled to a refund. Please refer to our cancellation policy (Para 3 and 4).

9.4  All under 18s must be accompanied throughout the activity by their Parent or legally appointed Guardian. 




10.1 This contract will be governed by the laws of England and Wales; any dispute will be dealt under the jurisdiction of the courts of England and Wales.


10.2 Your statutory rights as a consumer are not affected by any of the above.




11.1   Tirio reserves the right to vary these terms at any time. The current edition of these Terms will be published on our Website.


11.2   No variation of these terms & conditions by any client shall be applicable unless agreed in writing by Tirio before booking the relevant activity.


       Tirio - Hire Terms and Conditions




1.   These Terms and Conditions shall apply to the hire of all Packrafts and Accessories (the “Equipment”) from Tirio Cyf (the “Hirer”) by Customers who are hiring the Equipment for use at a location of their choice (the “Location”).



1.1   In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:


“Customer” means the customer who is hiring the Equipment subject to these Terms and Conditions.

“User” means any person who is handling, using or operating the Equipment.

“Deposit” means the sum payable by the Customer under Clause 3 of these Terms and Conditions and as set out in the Hire Agreement.

“Price List” means the Hirer’s price list, current at the time of the start of the Hire Term.

“Hire” means the hire of the Equipment by the Customer subject to these Terms and Conditions.

“Hire Agreement” means the agreement entered into by the Customer and the Hirer incorporating these Terms and Conditions which shall govern the Hire of the Equipment.

“Hire Fees” means the sum payable by the Customer for the Hire as determined under Clause 4 of these Terms and Conditions.

“Hire Term” means the start and end date of the Hire as set out in the Hire Agreement Schedule to these Terms and Conditions.

“Servicable” means the item of Equipment is, fit for the normal purpose for which it was intended.

“Unservicable” means the item of Equipment is NOT, fit for the normal purpose for which it was intended.


1.2   Unless the context otherwise requires, each reference in these Terms and Conditions to:

                  - “writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission                     or similar means.

                  - a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.

                  - “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Hire Agreement Schedules as                                 amended or supplemented at the relevant time.

                  - a Hire Agreement Schedule is a Hire Agreement Schedule to these Terms and Conditions.

                  - a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Hire Agreement Schedules) or a

                  paragraph of the relevant Hire Agreement Schedule.

                  - a “Party” or the “Parties” refer to the parties to these Terms and Conditions.


1.3   The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.


1.4   Words imparting the singular number shall include the plural and vice versa.


1.5   References to any gender shall include the other gender.




2.1   The agreed Hire Term will be set out in the Hire Agreement Schedule to these Terms and Conditions.


2.2   If the Customer wishes to extend the Hire Term they may do so at any time prior to the end of the Hire Term. The Customer must contact the Hirer to arrange such an extension. Extensions may be made subject always to the existence of prior reservations made by other customers. The Hirer shall use its best and reasonable endeavours to satisfy requests for extensions but cannot guarantee the availability of the Equipment to the Customer beyond the end of the pre-existing Hire Term.


2.3   The Hirer reserves the right to recall the Equipment immediately at any time. In the event that the Hirer exercises this right the Customer will be reimbursed for any and all days remaining in the Hire Term or will be issued immediately with replacement Equipment of the same type or of the closest type thereto at no additional cost. If the Equipment is not returned to the Hirer on request the Customer shall be deemed to have authorised the Hirer to charge for any costs associated with such recovery.




3.1   In addition to the Hire Fees the Customer shall be required to pay a Deposit to the Hirer prior to the commencement of the Hire Term. The sum of the Deposit shall be set out in the Price List and in the Hire Agreement Schedule to these Terms and Conditions.


3.2   At the end of the Hire Term the Hirer shall have a period of seven (7) days within which to fully inspect the Equipment. On completion of the inspection, if the Equipment is found to be in satisfactory condition, the Hirer shall refund the relevant deposits.


3.3   In the event that the Equipment requires:


                  - Additional cleaning or maintenance.

                  - If the Equipment is found to be damaged.

                  - If the Equipment is found to be incomplete. 


In any of these instances the Hirer shall retain the Deposit in full or in part as appropriate and shall provide the reasons for such retention to the Customer in writing.




4.1   The Hire Fees will be determined by reference to the length of the Hire Term, the type and quantity of Equipment, the Price List and any additional items which may be included in the Hire, as set out in the Hire Agreement Schedule to these Terms and Conditions.


4.2   Payment shall be made in full, as set out in the Hire Agreement Schedule to these Terms and Conditions, prior to the commencement of the Hire Term. Online Payment can be made by credit card. For group payments, payment may be made by cheque, BACS or credit / debit card. All cheques must be made payable to Tirio Cyf.




5.1   Following the receipt of the Hire Fees and Deposit by the Hirer, either: (1) the Hirer shall arrange delivery of the Equipment to the Location on the agreed date, as set out in the Hire Agreement Schedule to these Terms and Conditions, or (2) the Customer will collect the Equipment from the Hirer by prior appointment.


5.2   The Hirer shall use its best and reasonable endeavours to ensure that delivery is made on time but shall not be liable for any failure to do so.

The Customer or a suitable authorised representative must be available at the Location at the time of delivery in order to sign for the Equipment. In the event that the Customer fails to comply with the provisions of this sub-Clause 5.2 it shall be deemed to have accepted delivery of the Equipment, assumed responsibility therefore and shall not have the right to subsequently dispute the facts of the delivery. 


5.3   In the event that the Hirer is unable to deliver the Equipment due to the Customer’s absence from the Location (along with that of any authorised representatives) additional delivery charges may be incurred for any necessary re-delivery. Any such additional charges shall be borne by the Customer.


5.4   At the end of the Hire Term, the Customer shall ensure that all of the Equipment is returned to the Hirer by either: (1) the Customer shall arrange delivery of the Equipment to the Hirer on the agreed date, as set out in the Hire Agreement Schedule to these Terms and Conditions, or (2) the Hirer will collect the Equipment from the Customer by prior appointment.


5.5   In the event that any Equipment is not returned to the Hirer on the agreed date the Customer shall be required to pay the relevant Hire Fees for the missing items up to and including the day that they are returned to the Hirer, at the Customer’s expense. If those items are not available for collection or return, due to loss or destruction the Customer shall be required to pay the cost of replacement in accordance with the Hirer’s then current Price List.




6.1   The Customer shall ensure that Users are capable and competent to operate the equipment; including, but not limited to:

                  - Possessing sufficient levels of training, experience and the physical and mental ability to operate the Equipment safely in any                             environment or Location the Users may find themselves in.

                  - Not being under the influence of alcohol, drugs or any medication that may in some way impair or restrict the User’s judgement or                     ability to operate the Equipment.


6.2   The Customer shall ensure that:

                  - Users only operate the Equipment for the normal purpose for which it is intended. 

                  - All Equipment is used in accordance with any and all operation and safety instructions or similar documentation provided.


6.3   The Customer shall ensure that Users do not make any alterations or adjustments to the Equipment beyond those that would be considered reasonable for normal use of the Equipment within the range of possible adjustments specific to a given item.


6.4   The Customer shall ensure Users only affix or connect other items to the Equipment where such affixation does not exceed the design limitations of the Equipment and is not likely to damage it in any way.


6.5   The Customer shall ensure that Users, at all times, treat the Equipment with a reasonable level of care and shall ensure that it is kept clean and in a serviceable condition. In particular, the Customer shall clean and dry the Equipment before returning to the Hirer so that is in no less clean and dry than when provided to the Customer.


6.6   In the event that the Equipment is not available for whatever reason, the Hirer reserves the right to substitute the Equipment with equipment of a similar or higher quality and specification, and which may be a different brand.


6.7   The Customer shall ensure that Users shall comply with all lawful directives and instructions and any Local or National regulations.


6.8   The Customer shall ensure that any access permits or permissions and any licenses are obtained.


6.9   The Equipment is only to be used in the United Kingdom and must not be taken outside of the United Kingdom without the Hirer’s prior written approval.




7.1   The Customer shall ensure that Users do not attempt to make any unauthorised repairs to the Equipment without the prior consent of the Hirer.  The cost of such repairs shall be borne by the Customer.


7.2   The Hirer will ensure that the Equipment is serviceable prior to delivery to the Customer.


7.3   The Customer shall inspect the Equipment upon receipt to ensure it is Serviceable.  If the Customer deems any item of Equipment to be Unserviceable upon inspection they are to inform the Hirer in writing immediately.  The Hirer may request photos of the Equipment to assess it and will advise the Customer accordingly and replace the Equipment if necessary.  


7.4   The Customer shall not allow any Unserviceable Equipment to be used or operated.




8.1   The Equipment IS NOT INSURED BY THE HIRER as part of the Hire. By signing the Hire Agreement the Customer accepts all liability for the full retail replacement cost of the Equipment. Therefore, the it is strongly recommended that the customer ensure they have adequate insurance in place to cover the following as a minimum:

                  - Loss, Damage and Theft of the Equipment throughout the Hire Term.

                  - Liability for Loss, Damage, Accident and Injury to other persons and property.


The Hirer will maintain sufficient public liability insurance coverage at all times during the Hire Term.




9.1   The Hirer will not be liable for any personal injury, damage to property or loss to the Customer, any User or any third party, which results from the use of the Equipment.


9.2   The Customer agrees to release the Hirer, its agents, contractors, employees, and owners from liability for negligence and hold them harmless from any loss, expense, or cost, including solicitors fees, arising out of damages or injuries, whether to persons or property, including those not listed on this agreement, occurring as a result of the hire or use of said Equipment.


9.3   The Customer shall agree to accept all liability for the damage, loss or theft of all of the Equipment howsoever caused and shall be required to sign as such in the Hire Agreement.


9.4   The Hirer will not be liable for any other loss or damage arising out of any circumstances beyond its direct control.


9.5   The Customer shall Authorise the Hirer to recover the costs of repair or replacement (as the Hirer deems most appropriate) from the card payment method supplied in the Hire Agreement Schedule to the Hire Agreement. Where a Card payment method was not supplied in the Hire Agreement, the Hirer shall invoice the Customer for the costs of replacement or repair; The Customer shall agree to pay said invoice within 14 days.


9.6   Nothing in these Terms and Conditions restricts the Hirer’s liability for death or personal injury arising out of any act or omission of the Hirer.

Subject to the foregoing, the Hirer’s liability shall not exceed the Hire Fees actually paid by Customer.




10.1   The Tirio Privacy Policy at https://www.tirio.co.uk/terms-and-policies shall apply to all Parties.




11.1   Where the Customer is an individual, the Hirer shall be entitled to terminate the Hire in the event that:

                  - the Customer is in breach of these Terms and Conditions;

                  - the Customer has had their personal belongings confiscated in order to satisfy debts; or

                  - the Customer has a receiving order made against them.


11.2   Where the Customer is a company, the Hirer shall be entitled to terminate the Hire in the event that:

                  - the Customer is in breach of these Terms and Conditions;

                  - the Customer goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate                           reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets.


11.3   In the event of termination for any of the above reasons:

                  - all payments required under these Terms and Conditions shall become due and immediately payable; and

                  the Hirer shall have the immediate right to request the immediate return of the Equipment or repossess the Equipment and may                           charge the Customer for any reasonable costs involved in such repossession.




12.1     In the event Customer terminates the Hire, the following charges shall be applicable:

                  - If the Customer gives the Hirer over 20 days’ written notice: £25 shall be payable.

                  - If the Customer give the Hirer between 14 and 20 days’ (inclusive) written notice: 25% of the Hire Fees shall be payable.

                  - If the Customer give the Hirer less than 14 days’ written notice: 50% of the Hire Fees shall be payable.




13.1   No failure by either the Hirer or the Customer to enforce the performance of any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.




14.1   If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.




15.1   The Hirer shall not be liable for, nor shall it be considered in breach of these Terms and Conditions due to, any failure to perform its obligations pursuant to these Terms and Conditions as a result of a cause beyond its control, including any act of God or a public enemy or terrorist, act of any military, civil or regulatory authority, change in any law or regulation, fire, flood, earthquake, storm or other like event, theft or criminal misconduct of unrelated third parties, disruption or outage of communications (including the Internet or other networked environment), power or other utility, labour problem, unavailability of supplies, extraordinary market conditions or any other cause, whether similar or dissimilar to any of the foregoing, which could not have been prevented by the Hirer with reasonable care.




16.1   These Terms and Conditions shall be governed by the laws of England and Wales. Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.


Website Terms and Conditions

Welcome to Tirio Cyf's website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tirio Cyf’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tirio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 19 Denbigh St, Llanrwst, Conwy, LL260LL. Our company registration number is Registered in Wales 104785549. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Tirio Cyf and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.


Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Tirio Cyf. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tirio Cyf takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Privacy Policy

We Value the Privacy of our clients and associates. The following policy lays down how we collect, manage and store and protect your data.

By using our website Tirio.co.uk or by completing our booking process you are agreeing to the collection and use of information in accordance with the policy stated below.  

​We collect this information to allow us to communicate with you, to ensure your safety and enjoyment whilst on any activity with Tirio.

​The information we collect will only be used by Tirio Cyf.

This privacy policy sets out how Tirio Cyf uses and protects any information that you give Tirio Cyf when you use this website.

Trio Cyf is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Trio Cyf may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 Apr 2018.

​What we collect

​We may collect the following information:

  • name and job title

  • contact information including address and email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

  • Information on your weight.

  • Shoe sizes if you request a loan of footwear.

  • Emergency Contact details.

  • Medical conditions.

  • Information listed above, on any dependant that participates in any activity with us.

What we do with the information we gather

​We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

  • We may use information to ensure your safety and wellbeing.

  • We may use information to contact nominated persons in the event of an emergency.

  • We may give your information to an awarding body where you have undertaken to gain a qualification with us.

  • We may pass on your information to insurers, police, HSE and other agencies where we are required to for legal or insurance purposes.


​We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

​A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

​Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

​You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website on on paper, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@tirio.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation (EU) 2016/679. A small fee will be payable. If you would like a copy of the information held on you please write to Tirio, 1 Trem y Wyddfa, Nebo, LLANRWST, Conwy, LL260SY.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data, this data is sent to Google and not to us. It is used to provide anonymous statistical information on cumulative usage of this site only. We use that information to help us understand and better meet our customers' needs.

​Changes To This Privacy Policy

​This Policy was last updated on of 15 Apr 18 and will remain in force except for any amendments in the future, which will come in to force as soon as they are published on this website.

​We reserve the right to update or change our Privacy Policy at any time. So it is advised that you check this Privacy Policy often. Your continued use of Tirio Cyf's services after we publish any modifications to the Policy on this page will mean that you acknowledge any modifications and your agree to abide and be bound by the Privacy Policy.

Tirio Cyf  Registered Office: 19 Denbigh Street  Llanrwst  Conwy  LL260LL  Registered in Wales  No 104785549